CF bonnet damaged... Help
Posted: Fri Dec 26, 2014 10:06 am
Hi everyone. Hope you all had a great Christmas!
I haven't posted here in a while, been busy with stuff like parental duties and house moves, but I've recently started toying with the lude again.
Anyway, I was really looking for some advice.
I've bought a CF bonnet from a guy on eBay, it arrived damaged and my wife signed for it (wish I'd been there as I would have rejected it but she didn't notice). Anyway, it arrived with the damage to the two pointy edges near where the hinges go, and one of them has snapped off completely.
I've raised a case with eBay, and the seller contacted me for photos etc as they were apparently claiming from parcel force. In my experience parcel force squirm out of paying up for car parts - especially if they've been inadequately packaged. Anyway, I contacted the seller last week and they said parcel force haven't been in touch yet.
Next thing, I get an email from eBay saying the seller has escalated the case stating I am happy the case has been resolved and that the case should be closed. I replied that I didn't want to close the case, and now they want me to send it back to the seller for a refund - but I have to cover the return costs. It's gonna cost me around £45-50 to send it back - which I'd rather not have to do and end up with nothing to show for it.
What should I do?
Can carbon fibre be repaired? If it can be repaired then perhaps I could contact the seller for a partial refund or something (I should be able to at least get something as no way did the postage cost the £80 I was charged).
Thanks in advance.
I haven't posted here in a while, been busy with stuff like parental duties and house moves, but I've recently started toying with the lude again.
Anyway, I was really looking for some advice.
I've bought a CF bonnet from a guy on eBay, it arrived damaged and my wife signed for it (wish I'd been there as I would have rejected it but she didn't notice). Anyway, it arrived with the damage to the two pointy edges near where the hinges go, and one of them has snapped off completely.
I've raised a case with eBay, and the seller contacted me for photos etc as they were apparently claiming from parcel force. In my experience parcel force squirm out of paying up for car parts - especially if they've been inadequately packaged. Anyway, I contacted the seller last week and they said parcel force haven't been in touch yet.
Next thing, I get an email from eBay saying the seller has escalated the case stating I am happy the case has been resolved and that the case should be closed. I replied that I didn't want to close the case, and now they want me to send it back to the seller for a refund - but I have to cover the return costs. It's gonna cost me around £45-50 to send it back - which I'd rather not have to do and end up with nothing to show for it.
What should I do?
Can carbon fibre be repaired? If it can be repaired then perhaps I could contact the seller for a partial refund or something (I should be able to at least get something as no way did the postage cost the £80 I was charged).
Thanks in advance.