Autoglass free windscreen chip repair - I wish...

[Gayno]

I'm with Donald on this one I'm afraid.

Hard as it may feel, if they made it clear before starting work, it seems fair enough really?

Aye,

And he got the first one OK too, so it's not like he was deliberately trying to cause damage.

[RattyMcClelland]

Yer that sounds right. Iv tried it when chipsaway did windowscreen chips and its hit or miss in the cold months weather it will work.
Iv stopped doing them now because of the unpredictability of it.

[jozefsan]

i love small prints in this kind of jobs, but none or less repair must be done in ideal work condition. its same like car body shop tell you sorry we had cold workshop so that why you paint job is jobby

[RattyMcClelland]

its same like car body shop tell you sorry we had cold workshop so that why you paint job is jobby

Try doing it outside in -5 degress C everyday. But iv not had a problem yet so its can be done.

[Donald]

The problem is you can't tell what the ideal condition is sometimes. As I said before I've had hit/miss success with laminate in 'ideal' conditions and in other conditions where you'd think it couldn't go wrong.

I've had the most simple of jobs go wrong on a cutting bench designed for glasswork with brand new tools and clean glass, then just a few months ago I was cutting a dirty bit of 6mm mirror on my lumpy back garden grass with a cutting tool from the 70s and I had no problem at all.

I think you also need to look at the fact that it was a free repair (successful attempt or not). It's not like you paid for him to do it, it didn't work, then you have to pay again. Plus it's not like you're paying full price for a windscreen plus fitting either.

[mercutio]

i would sooner have a new screen anyway make sure you get the right tint and new trim and clips and make sure he doesnt scratch the metal surround and leave it without paint or protection

[3rd_gen_Aaron]

I had a bad experience with national window screens were they managed to break my wiper and as they didnt tell me the metal scratched the new screen. They also left some broken glass under the trim, I assume its one of though things when it depends on the person doing the work.

Is it normal for them to attempt to stick the surround with adhesive? What about cutting into the paint when removing the bonding is that expected?

[mercutio]

a bonded in screen isnt the easiest thing to remove so some paint damage can occur

[judderod]

I'm surprised some of you think this is acceptable. You're far more compliant than me! My perception of autoglass based on their advertising is that you should call them if you have a chipped windscreen and they'll come out and fix it, usually free. They also say it's an easy, quick and simple repair. Unless it was made clear to me before I booked someone to come out that it might NOT be an easy, quick and simple repair, then I'd feel misled (even if I was made aware of this at a later stage before they started the job, since I might not have gone ahead in the first place if I'd have known).

It's their job to do what they say they're going to do. If they mess up in the process, it should be their responsibility to sort it out. I understand glass is a pig to work with but that's not the consumer's problem, it's the tech's/companies. And it's their decision to work with it. Passing responsibility for repairing the damage they caused isn't fair in my opinion. But maybe it's just my legal experience talking.

If I said to one of my customers 'I'm going to fix this for you and it will be quick and simple', and they agree but I later turn around and say, 'ahh actually I can't fix it because...', that's bad but acceptable/understandable. If I turn around and say 'yyyyyeah I can't fix it and actually what I've gone and done is completely smashed what I was trying to fix soooo, you can't use the whole thing anymore. Oh and by they way its YOU who'll need to pay to get that fixed. See you later!', that's just wrong and probably illegal.

[paul bristol uk]

FFS these people are supposed to be trained in working with glass. If the tit said at the begining it could go horiblbly wrong and hard luck would you have proceeded? Down to them IMO. I used to work on photocopiers for 30 odd years and if I was not sure that I could fix it without blowing the bloody thing up I would not do it. I learned that the hard way and ended up replacing a machine at my cost and it was not cheap then!