HMRC website

Post by **Donald** » Mon Apr 16, 2012 6:40 pm

I know the are a few self employed on here, are any of you having issues with logging into your account on the HMRC website?

Apparently my password was wrong so I went through the usual faff to get a new one. Then it decided it still wasn't going to let me log in, so I assumed I had my user ID wrong... got that sent to me again via email.

That's 2 out of 3 log in attempts failed, but now I have both my user ID and my password (correct cos I'd just got them drokking sent to me!). Still no logging in going on.

Says either my user ID or password is wrong, still. Thought I might have cocked up somewhere, so with the password that was sent to me I thought I would double check my ID again as I'd accidentally deleted it from where I'd pasted it (silly, should've written it down)... when requesting to see my ID again it says it cannot locate my account with the details I've supplied... that's a correct password, correct email, UTR and NI numbers.

I know they have one of those security things where if you fail to log in 3 times in a row you're locked out for 2 hours but surely that wouldn't stop me recovering them in that time? Seems kind of stupid to do something like that...

Quite pissed off at the moment

they were just down for a week for maintenance...

Post by **RattyMcClelland** » Mon Apr 16, 2012 7:20 pm

Not sure about the UTR but i can log into the VAT section to submit no problem.

Post by **Kawa** » Mon Apr 16, 2012 7:31 pm

The goverment gateways are a bit crappy and not very obvious to the first time user.
No doubt we have paid billions for the production of these non user friendly sites.

Post by **vanzep** » Mon Apr 16, 2012 7:40 pm

heyy my pal here work for HMRC and he says you just need to put a K at the of the UTR number.

Post by **RattyMcClelland** » Mon Apr 16, 2012 8:11 pm

vanzep wrote:heyy my pal here work for HMRC and he says you just need to put a K at the of the UTR number.

?? "put a K at the __ of the number" Insert word.

Post by **Donald** » Mon Apr 16, 2012 8:43 pm

I used it last year with no problems, and recovering my details earlier worked fine without any K on my UTR.

It's the self assessment thing I'm trying to get to, it's been almost 2 hours since the balls up so I'll try again in a bit (I'll wait til I find out exactly where this K goes though

) and report back.

Post by **vanzep** » Mon Apr 16, 2012 10:40 pm

RattyMcClelland wrote:
vanzep wrote:heyy my pal here work for HMRC and he says you just need to put a K at the of the UTR number.
?? "put a K at the __ of the number" Insert word.

sorry put a K at the end of the utr number he says

Post by **Donald** » Mon Apr 16, 2012 10:42 pm

vanzep wrote:
RattyMcClelland wrote:
vanzep wrote:heyy my pal here work for HMRC and he says you just need to put a K at the of the UTR number.
?? "put a K at the __ of the number" Insert word.
sorry put a K at the end of the utr number he says

I got impatient and thought I'd try it... UTR field only allows 10 characters (the length of the UTR). Thanks anyway though! I guess I'm gonna have to sit on the poxy phone for 3 hours tomorrow night

Post by **Donald** » Tue Apr 17, 2012 6:28 pm

All sorted now, thanks for the advice though. This thread can be locked/deleted/whatever you please.

Post by **Kawa** » Tue Apr 17, 2012 9:59 pm

We can leave it open for future public sector website issues and gaffs.