I am in dispute with the bodyshop

Post by **paul bristol uk** » Tue Oct 09, 2012 11:55 am

When the car was painted the bodyshop took off the widscreen surround. They put it back bonded at the bottom and leaving it at least 1/2" away from the roof and drivers pillar(so you can see the lugs?) at the top. He is now saying there is nothing he can do about it as he has spoken to a window fitter and it needs the screen to come out and a new surround fitted. Is this correct or bullshit? Of course he does not want to pay for that!

grant_day · Post by **grant_day** » Tue Oct 09, 2012 12:02 pm

I'm no expert but if you have paid for services that you deem not good enough, they should be responsible for it.

Post by **indigolemon** » Tue Oct 09, 2012 12:04 pm

Paul - I'd suggest speaking to a window fitter yourself. Is there a local place you can go, and just ask for some advice?

Post by **Donald** » Tue Oct 09, 2012 12:04 pm

As grant said if its not right, or even to be pedantic not as it was when it went in, then it needs fixing.

The screen will need to come out though as he said. It's bonded at the bottom so...

grant_day · Post by **grant_day** » Tue Oct 09, 2012 12:06 pm

I had a similar issue when autoglass replaced my windscreen, they had to come back twice as I was not happy with the work they had done.
3rd time lucky

Shiny · Post by **Shiny** » Tue Oct 09, 2012 12:08 pm

If it needs a window fitter to correct their error, then that is what they will have to pay for.

They should have ensured the windscreen seal was in the correct position before they bonded it.

Do you have Legal Expenses cover under your car or house insurance which covers consumer disputes? May be worth looking into if the body shop won't pay ball.

Post by **paul bristol uk** » Tue Oct 09, 2012 12:24 pm

I will look Shiny. The other thing that just struck me is how did he get the the other side and top to fit perfectly????

Post by **Donald** » Tue Oct 09, 2012 12:26 pm

Screen in upside down? Not sure how much difference there is top to bottom so this is probably a ridiculous comment

Post by **Vtecmec** » Tue Oct 09, 2012 12:52 pm

paul bristol uk wrote:He is now saying there is nothing he can do about it as he has spoken to a window fitter and it needs the screen to come out and a new surround fitted. Is this correct or bullshit?

This is probably correct, the top of the screen has two half moon clips that bond under the screen and help the trim clip into place and seat correctly. Though of course he should cover this cost.

Post by **lewd lude lover** » Tue Oct 09, 2012 1:27 pm

shoddy buggers. sorry its gone this way paul.