
Either the mechanic confused his inner and outer track rod ends when he put the fail ticket together, or he was only telling you half the story.
You can get at the outer end of the inner track rod end easy enough, but not the inner end of the track rod end.
This pic is from the passenger side (the easy side), I don't have one from the drivers side.

You can see the outer end of the inner track rod on the left. The inner end of the innfer track rod is inside the gaitor.
If you're replacing the inner track rod end (which you'll have to if he says it's got excessive wear/play in it) then you need to undo both ends of it.
Detailed instructions to replace;
- Using 2 spanners, slacken off the lock nut on the outer end of the inner track rod end (this is the bit you can see)
- Using 1 spanner, undo the outer end of the inner track rod end. COUNT THE NUMBER OF TURNS EXACTLY to make sure you can put the new one without screwing up wheel alignment.
- Clean inside the chassis around the end of the rack where the gaitor is, to avoid any crap getting knocked into the rack when you've removed the gaitor (I forgot to do this and regretted it - would have saved rack cleaning aggro later)
- Reach in and remove the drain tube from the gaitor on the inner track rod end
- Remove the gaitor from the inner track rod end (cut it off if needs be)
- Reach in and prise open the tab washer from the inner end of the inner track rod (try and prise it open at least - if you can't, then move to the next step and hope you can force it off then) This is easier if you have the steering wheel turned so that it's extended out fully towards you (car turning left if you're doing the drivers side)
- Reach in with spanner and undo the inner end of the track rod from the rack. Don't be tempted to whack hard on the spanner to get it to undo, or you could bend the end of the rack.
- Unscrew and remove the inner end of the track rod from the rack (no need to count any turns)
- Remove and replace the tab washer
- Fit the new track rod end and do up tightly (you won't be able to torque it unless you have a crows foot torque wrench so just do it 'tight')
- Somehow you now need to knock the tab washer flat onto the ends of the inner track rod. This is a PITA. I think I managed to get the tabs knocked in on 3 of the 4 sides eventually. The 4th side was never going to happen...
- Slide the gaitor back over the inner track rod (I'd suggest fitting a new one after all this hassle rather than re-using). Swear and curse and lose skin on your hands trying to refit it onto the end of the rack, then fit the tie to secure it in place.
- Refit the drain tube into the gaitor (this can be a bit of a pain too as there's never any slack in the tube to pull on)
- Locate the gaitor properly on the outer end of the inner track rod, don't fit the securing tie yet
- Make sure you have the lock nut on the outer end of the inner track rod, would fully up the thread
- Fit the outer end of the inner track rod into the inner end of the outer track rod and do it up the same number of turns that you removed the last one (be careful to make sure you know when the thread actually engages so you get the start of the count right). This will be much tighter than the one you undid, don't worry that's right - it's because the ball joint in the new track rod isn't worn! If the gaitor starts to twist up while you do this (that's why you don't fit the out tie before this step) stop and untwist the gaitor before it tears, making sure you don't lose track of how far in you've wound the thread.
- When you have the right number of turns, make sure the outer track rod end is level (not twisted over more one way than the other) and using 2 spanners, tighten the lock nut, making sure that you don't undo/do-up the inner track rod at the same time
- Make sure the gaitor isn't twisted or collapsed etc, if it is gently re-arrange to get it back into shape then fit the securing tie to the outer end of the gaitor.
Done!
That's very detailed instructions making it sound more complicated than it is. It's a fairly straight forward job tbh, only made fiddly on the drivers side because of poor access.
You might find undoing the lock nut is difficult too, they have a habit of seizing over time, so wire brush the threads clean first and soak in WD40 overnight.