Yodel drokk up yet again - Rant

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Sat Jan 31, 2015 1:28 pm

FFS, I thought we'd seen the back of these useless kebabs?
Apparently not though - they rumble on somehow, now giving even worse service than before (yes, I'm also amazed but apparently it IS possible!).

Ordered upgraded broadband speed from Virgin, new router needs to be delivered and must be signed for. I paid extra for a Saturday delivery. Today's the day, 8-12am.
Wait in, all morning, at 12:12 I get a text message saying "sorry we missed you" and giving me tracking info. WTF?
Check on line, it says "Delivery attempted, call card left". LIES. No van has been round (we can see the road clearly), no card left.
Options for re-delivery? ALL are weekdays. drokking useless.
So I hunt around on their website and eventually find a number to ring them. It's a chargeable number, open to 13:00, so I ring it (well before 13:00) drokk around in annoying menu's and can't find any way to speak to anyone. Then it tells me to use the online service and hangs up.

kebabs
Utter kebabs.
Virgin customer services have given me a refund on the Saturday delivery charge but say they can't do anything to contact Yodel and sort it out.
I've filled in an online contact form on yodel's website (only way thing I can do) and told them to ring me. I expect I'll get a useless generic email back sometime next week.

drokking annoyed

Anyone on here that sends out parcels, PLEASE don't give these useless arseholes your business, they don't deserve it...

prelude91 · Post by **prelude91** » Sat Jan 31, 2015 1:42 pm

Bring back the Royal Mail, I say, we were better off with it's monopoly, instead of being sold the 'more competition = more choice' lie.

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Sat Jan 31, 2015 1:52 pm

Yep, very happy with stuff coming by royal mail, have a regular postman who knows where to leave stuff for us if we're not in and if he's off, there's only one other guy that covers for him, so same deal really. If it's something recorded but not looking valuable, he even tends to sign for it for us and writes on it 'signed by postie' and pops it through the letter box. (Special Delivery stuff does go back to the sorting office).
Can't ask for any more than that - perfect.
They give as a card at Christmas, we give them one back with a bit of cash as a thank you for getting (genuinely) good service.

As for parcel force, if we're not in, none of this taking it to a central service centre miles away that's never open at helpful times nonsense, it gets dropped at a local post office (about 1 min drive/15min walk) and I can pick it up on a weekday into the evening, or on a Saturday until 4pm. Quite happy with that.

I must say I did get really good service from pallet line recently though.
I ordered some building stuff on a day I planned to be working from home, but ended up having to go into London after all, thought it was going to be a box coming by normal courier so I could sort something out for redelivery or inconvenient collection from a depot at a weekend or something (but may fault, so fair's fair).
What happened instead was I got a call during the day from the delivery bloke to say he was at my house and had a delivery for me. I asked him if he could stick it in the garden tucked behind the hedge and said yes, if I was happy with that. Then about 10 mins later he rang back to say he'd done that and tried a couple of neighbours to find someone in that could sign for it.

Well impressed

Post by **lewd lude lover** » Sat Jan 31, 2015 3:24 pm

try living in a cottage with random farmtrack bridge entry with no name at the road.

Also try then conducting a business from home that rests on getting parts in on time to achieve project completion on time.

It gets worse...
yesterday I got a message from DPD telling me jeff would be delivering to me 1:45-2:45 unless I'm out. In which case I can log on and leave instruction for it to be left at the back door. I write a note and everything.

Imagine how insensed I felt at 1:43 when driving home (3mins away) I get a message from DPD telling me that because I was out I am scheduled for monday.......

Well the air and my face were pretty blue is all I will say. The utter utter frustration of it all

mercutio · Post by **mercutio** » Sat Jan 31, 2015 3:35 pm

dpd are quite good at least the guy who delivers round here is he knows my car and even tried following me to deliver a parcel

Yodel are the spawn of scum sucking jeremy kyle parents though

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Sat Jan 31, 2015 4:55 pm

lewd lude lover wrote:try living in a cottage with random farmtrack bridge entry with no name at the road.

You could put a sign on the end of the bridge with the cottage name on it and an arrow? Just a suggestion...

Post by **lewd lude lover** » Sat Jan 31, 2015 4:58 pm

F uck that, what and have people know where I live? No fear.

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Sat Jan 31, 2015 5:01 pm

Then I'm afraid my friend, you have one of these...

prelude91 · Post by **prelude91** » Sat Jan 31, 2015 6:04 pm

and then again,,, we could just bring back the Royal Mail....

YouTube · Post by **Sailor** » Sat Jan 31, 2015 8:27 pm

mercutio wrote:dpd are quite good

A chap who worked for dpd at a depot near us started his round in good faith but then had to take the van back because it was unroadworthy. The brakes pulled to one side and two tyres were illegal. He accepted that he should have noticed the tyres before, but would not use the vehicle with dodgy brakes.

He was fired.