Broadband ISP Advice Needed

Post by **Vtecmec** » Tue Oct 07, 2014 5:50 pm

Plusnet kebabs.

They carried on charging my account after I'd finished the contract and moved house, even charging me for phonecalls (and I know the house was empty!!).

Took me 6 months and 5 letters to get the cash back of them.

Never again.

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Tue Oct 07, 2014 6:02 pm

mercutio wrote:Virgin probably wouldn't be much more with the phone line included

They charge £15.99 for phone line rental per month.

But...
They do broadband only plus a mobile sim for £31.50 a month all in, where that mobile gives you unlimited minutes and texts (plus 250MB mobile data) per month, so that's a far cheaper way of having broadband and a phone line.

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Tue Oct 07, 2014 6:04 pm

Jamie P 2013 wrote:Talk talk. Line rental £14 a month plus £3.50 a month for unlimited broadband. I was getting speeds on average of 30mb

£15.95 a month now.

Did TalkTalk get consistently get bad reviews (connection reliability/speed/customer service) when I was researching what broadband to get?

Post by **Gayno** » Tue Oct 07, 2014 6:46 pm

I too would recommend Plusnet. I know Paul may have had a bad experience with them, but I'm sure no company is 100%

The main point for me when it comes to any service, but especially broadband, is "where is the call centre?". If you have any sort of problem with your broadband service and you get put through to India, they don't understand what the problem is and you go around in circles.

Plusnet are UK based, and as such, I will use and recommend them. I had a fault, I ran diagnostics (it helps as I work in IT) and they sent a BT engineer straight out without faffing about.

Cutz · Post by **Cutz** » Tue Oct 07, 2014 7:17 pm

Pushki wrote:Hey guys, I'll be moving house soon and I need to bring my bills down.

I'm currently with BT Infinity Option 2, but I'm led to believe there are better deals out there.

My bill breakdown per month are as follows;

Line Rental = £15.99
BT Answer 1571 = £1.75
Broadband = £28.15
Calls costing over 40p = £2.50 approx.
Total cost per month = £48.39
I have quite a good speed at 23.43 Mbps. Unlimited downloads!
I don't have/need a TV package.

Who are you with, how much does it cost and are they any good?

Many thanks.

all i will say is:

NEVER, EVER, EVER, EVER GET BROADBAND FROM TALK TALK.

Worst company ever (and I've worked for them).
Avoid them like the plague!

Post by **Donald** » Tue Oct 07, 2014 8:24 pm

I think I have plusnet. I'd have to check.

Whoever I'm with is mega cheap but it's utter cack.

Happy to help.

89 UKDM BA4 4WS (resto job!) · Post by **wurlycorner** » Tue Oct 07, 2014 8:49 pm

Jamie P 2013 · Post by **Jamie P 2013** » Wed Oct 08, 2014 11:27 am

I must have been the luckiest talk talk customer ever then as I never had a single issue

Post by **Pushki** » Wed Oct 08, 2014 11:55 am

Soooo, no one is recommending I stay with BT.

Thanks for the input guys. I think I'll go with Plusnet then.
I'll set it up once I move and see how it goes.

bennyboy · Post by **bennyboy** » Wed Oct 08, 2014 12:12 pm

I'm with Virgin, can't remember the breakdown of it all but I pay about £45 a month for 50mb fibre optic, landline (free w/e calls), and Tivo (so some HD channels too). No complaints.

No additional costs from anyone else btw, like BT line rental, That's ^ all in.