Post
by CARRisma » Sat Mar 19, 2016 4:03 pm
In my experience, they are utter sh!te.
In 2005, I drove my previous 1997 Prelude into a ditch. No one else involved, just me, understeer and a ditch. The car was trashed. My car was insured with Equity Red Star through Adrian Flux. Straight forward claim you would think. I was repeatedly fobbed off with excuses and blatant lies by both the insurance broker and the insurance company themselves. Frequent excuses included "it is in the hands of their engineers", "it is in the hands of their technicians", "we will be in contact to make an offer" and "we are evaluating the damage to the vehicle" even after they had declared it a total loss. They gave the impression that they didn't know what was going on and there was a lack of internal communication. On two occasions, they also misplaced the documents I sent them. After 2 months of futile telephone calls with the brain dead useless morons, I got sick of it and my Dad done the rest of the calls from there on (pretending to be me). After agreeing a settlement figure, they still persisted in messing me around. It took them 12 weeks to pay out (1 more week and it would have been 3 months).
My advice is stay away.
2000 Honda Prelude 2.2 VTi (H22A8 / BB8).
